Terms of Service

By accessing or using Raetio, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you use Raetio on behalf of a business or other organization, you represent that you have authority to accept these Terms on its behalf.

You must be legally capable of entering into a binding agreement in your jurisdiction to use Raetio.

Raetio is a prospecting and relationship-building platform designed to help users discover potential clients, organize prospect information, identify relevant opportunities, and develop more informed approaches to outreach.

Features may include lead discovery, lead information, opportunity indicators, research and enrichment, saved searches, saved leads, recommendations, relationship suggestions, and related tools.

We may add, modify, suspend, or remove features as Raetio evolves. Some features may be available only to certain users, plans, or credit balances.

Raetio is a decision-support and prospecting tool. It does not guarantee that a lead is interested in your services, that information about a lead is complete or accurate, or that outreach will result in a response, meeting, customer, or revenue.

Some Raetio features require you to create an account. You are responsible for providing accurate information and keeping your account information reasonably up to date.

You are responsible for maintaining the confidentiality of your login credentials and for activities that occur through your account.

You should notify us promptly if you believe your account has been accessed without authorization or if you become aware of a security issue involving your account.

You may not create an account for another person without authorization, impersonate another person or organization, or use account information belonging to another user without permission.

Certain Raetio features are available through credits. Available credit packages and their prices are displayed on our pricing page and may change over time.

Current credit packages may include:

Credits are digital usage units for Raetio and are not cash, currency, securities, or a transferable monetary balance. Credits cannot be redeemed for cash unless required by applicable law.

Credit purchases are generally non-refundable. Refunds are limited to situations involving a failed charge that nevertheless resulted in a completed charge, or a duplicate charge.

If you believe you were charged incorrectly, contact us at admin@raetio.com with the relevant transaction information.

You agree to use Raetio only for lawful purposes and in a manner consistent with these Terms.

You may not use Raetio to:

• Violate applicable laws, regulations, or third-party rights.
• Harass, threaten, defraud, deceive, or intentionally harm another person.
• Collect, process, or use personal information in violation of applicable privacy or data-protection laws.
• Send unlawful, deceptive, abusive, or unsolicited communications.
• Attempt to gain unauthorized access to Raetio or another user's account.
• Probe, scan, or test the vulnerability of our systems without authorization.
• Interfere with or disrupt the operation of the service.
• Circumvent usage limits, credit restrictions, security measures, or access controls.
• Use automated methods to access the service in a manner that is not authorized by Raetio.
• Reverse engineer, decompile, or attempt to extract source code from the service except where applicable law expressly permits it.

You are responsible for ensuring that your use of lead information and any resulting outreach complies with applicable laws and the rules of the communication channels you use.

Raetio may provide information about businesses, professionals, or other publicly discoverable prospects. Information may come from public sources, third-party data providers, or other sources used to provide the service.

We do not guarantee that every piece of lead information is current, complete, accurate, or suitable for a particular purpose.

Opportunity indicators, recommendations, scores, and similar outputs are generated to assist your decision-making. They are not guarantees of a prospect's willingness to buy, respond, or engage.

You are responsible for independently evaluating information before relying on it or contacting a prospect.

You must not use information obtained through Raetio for unlawful discrimination, harassment, stalking, fraud, identity theft, or other harmful or unlawful activity.

You may provide information, text, searches, saved leads, notes, messages, and other content through Raetio (“Your Content”).

You retain ownership of Your Content, subject to the rights necessary for us to provide the service.

By submitting Your Content to Raetio, you grant us a limited, non-exclusive right to host, store, process, and display that content as reasonably necessary to operate, maintain, secure, and improve the service.

You represent that you have the rights and permissions necessary to provide Your Content to Raetio and that doing so does not violate applicable law or the rights of another person.

Raetio and its underlying software, design, branding, interfaces, features, text, graphics, and other materials are owned by or licensed to Raetio and are protected by applicable intellectual-property laws.

These Terms do not transfer ownership of Raetio or its intellectual property to you.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use Raetio for its intended purpose.

You may not copy, reproduce, distribute, modify, sell, sublicense, or create derivative works from Raetio except as expressly permitted by us or applicable law.

Raetio may rely on third-party services and infrastructure to provide certain functionality, including hosting, authentication, payment processing, email delivery, data services, analytics, and security.

Third-party services may have their own terms and privacy policies. Your use of those services may be subject to those terms in addition to these Terms.

We are not responsible for third-party services that we do not control, including their availability, accuracy, security, policies, or practices.

We work to keep Raetio available and reliable, but we do not guarantee uninterrupted or error-free operation.

The service may occasionally be unavailable because of maintenance, updates, technical problems, security incidents, third-party service interruptions, network issues, or other circumstances.

We may modify, suspend, or discontinue parts of the service when reasonably necessary to operate or improve Raetio.

Raetio is provided on an “as is” and “as available” basis to the extent permitted by applicable law.

To the extent permitted by law, we disclaim warranties that the service will be uninterrupted, error-free, completely secure, or that information provided through the service will always be accurate, complete, current, or suitable for your particular purpose.

Raetio does not guarantee any particular business outcome, including leads, responses, meetings, customers, sales, revenue, or return on investment.

You are responsible for evaluating information provided by Raetio and deciding how to use it.

To the maximum extent permitted by applicable law, Raetio and its operator will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities arising from or related to your use of the service.

To the maximum extent permitted by applicable law, our total liability arising from or related to the service will be limited to the amount you paid to Raetio for the service during the twelve months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

You may stop using Raetio at any time.

We may suspend or terminate access to an account if we reasonably believe the account is being used in violation of these Terms, applicable law, or for conduct that could harm Raetio, our users, or others.

We may also suspend access where necessary to address security concerns, fraud, abuse, or other operational risks.

Upon termination, your right to access and use Raetio will end. Provisions that by their nature should survive termination, including intellectual-property protections, disclaimers, limitations of liability, and dispute-related provisions, will survive.

We may update these Terms from time to time as Raetio develops, our practices change, or applicable legal requirements change.

When we make changes, we will update the “Last updated” date at the top of this page. We may provide additional notice when we believe a change is material.

Your continued use of Raetio after updated Terms become effective constitutes acceptance of the updated Terms.

If you have questions about these Terms, need help with your account, or want to contact us about a service issue, reach out to: