Refund Policy

Raetio offers a 7-day free trial for eligible new customers. During the trial, customers can explore the platform before their paid subscription begins.

If you select a paid plan and do not cancel before the end of your 7-day trial, your subscription will automatically convert to the selected paid plan. Your payment method will then be charged the applicable monthly subscription price.

The price, billing frequency and date of the first payment will be disclosed during signup. By starting a trial that converts to a paid subscription, you authorise Raetio and its payment provider to charge your selected payment method when the trial ends and on each subsequent renewal date until you cancel.

Subscriptions renew automatically every month unless cancelled before the next renewal date.

We recommend cancelling before the trial ends if you do not wish to continue with a paid subscription.

You can cancel your Raetio subscription at any time. There are no cancellation fees or minimum subscription periods.

When you cancel, your subscription will not renew for another billing period, and you will not be charged again for that subscription after the current billing period ends.

If you cancel during a paid billing period, you will generally retain access to your paid features until the end of the period you have already paid for. Cancellation does not automatically generate a refund for the unused portion of that period.

If you cancel during your free trial before it expires, you will not be charged for the paid subscription, provided the cancellation is successfully completed before the trial converts.

Please make sure you receive confirmation that your cancellation has been completed. If you are unable to cancel through your account, contact us at admin@raetio.com for assistance.

Although subscription payments are generally non-refundable, we may issue refunds in specific circumstances where a payment was incorrect or where a significant problem with the service prevented you from receiving the service you paid for.

You may qualify for a refund in the following situations:

• Duplicate charges: You were charged more than once for the same subscription or billing period.
• Charges after cancellation: You were charged for a new billing period after successfully cancelling your subscription before the renewal date.
• Incorrect charges: You were charged an amount that differs from the price you agreed to pay.
• Unauthorised transactions: Your payment method was charged without your authorisation, subject to verification and any applicable payment-provider or legal requirements.
• Significant service failures: A major service disruption or technical failure attributable to Raetio prevented you from accessing or using the paid service for a substantial period. We may offer a partial or full refund depending on the circumstances.

Refund requests are reviewed individually. We may request relevant information to verify the payment, cancellation or service issue before making a decision.

Nothing in this policy removes any refund rights you may have under applicable consumer protection laws.

Except where a refund is required by applicable law or where a situation qualifies under the refund circumstances described above, completed subscription payments are non-refundable.

This includes situations such as:

• You forgot to cancel your subscription before your free trial ended and your first paid subscription charge was processed.
• You forgot to cancel before your monthly subscription renewed.
• You did not use Raetio during a billing period.
• You changed your mind after a subscription payment was processed.
• You cancelled halfway through a billing period and want a refund for the unused days.
• You did not receive the business results or outcomes you expected from using Raetio.

Cancelling your subscription will prevent future renewal charges. It does not automatically reverse a payment that has already been processed.

We may, at our discretion, make a one-time goodwill refund exception in unusual circumstances. Such an exception does not create an ongoing entitlement to refunds in similar situations.

If you believe a charge qualifies for a refund under this policy, contact our billing team within 7 days of the relevant charge.

To help us review your request, include the following information:

• The email address associated with your Raetio account.
• The date and amount of the charge.
• Your reason for requesting a refund.
• Any transaction or payment reference available to you.
• Relevant cancellation confirmation or details of the service issue, where applicable.

Please do not send your full payment card number, security code, account password or other sensitive payment credentials by email.

We will review your request and determine whether the transaction qualifies for a refund under this policy.

We may ask for additional information or documentation before reaching a decision. We aim to handle refund requests fairly and communicate the outcome to you.

If a refund is approved, it will generally be sent to the original payment method used for the transaction, where possible.

The time it takes for a refund to appear in your account may depend on your bank, card issuer or payment provider. Raetio does not control the processing time after a refund has been submitted to the payment provider.

If we determine that a transaction does not qualify for a refund under this policy, we will explain the reason where appropriate.

Nothing in this policy limits any refund, cancellation or other consumer right that cannot legally be excluded under applicable law.

If you have questions about your subscription, cancellation, a payment or a refund request, contact our billing team: